Group tab missing

[RoniN]

Helllo,

Why the group tab volume dissapeared from Nest Hub 2? 

Another update to downgrade google home?🤬🤬🤬 WTF Google??!?!!?

 

[Princesss]

Hi Ronin,

Thanks for posting.

Sorry to hear about what you are experiencing right now with your Google Nest Hub. Can you tell us when did you notice these changes? 

Also, let's try to reboot first the Google Nest Hub by simply unplugging it from the power source for at least a few minutes. Let's check if there would be any changes on its behavior after that.

Keep me posted.

Best,

Princess

[RoniN]

Did that, nothing changed. Is this related to the group volume issue that Google does not care about? 

Im starting to feel sorry for the money spent an all google devices that I bought.

Please give me the right answer and not cover the indiference for all the users from Google side...

[Princesss]

Hi RoniN,

Thanks for responding.

Can you tell us the cast firmware version of your Google Nest Hub? 

To check the firmware version:

1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
2. Open the Google Home app .
3. Tap the device card of the preferred speaker or display.
4. At the top-right, tap Settings Device information.
5. Under Technical information, find Cast firmware:X.XXX.XXXXX.

Lastly, let's perform a complete reset to see if this will resolve this. Let me know how it goes.

Best,

Princess

[RoniN]

Complete reset to hub and all nests already done - nothing.

Nest Hub firmware - 299498.

[Princesss]

Hi Ronin,

Thanks for responding.

Can you also check the Home app if you see the option to control the volume? Also, when did you notice these changes? We'd like to take a closer look into this. 

Best,

Princess

[RoniN]

In the android home app the group volume slide also dissapeared.

This happened few days before I started this topic.....

[Princesss]

Hi Ronin, 

Thanks for your response.

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey RoniN,

I just wanted to follow up on this. Are you able to fill out the form?

Cheers,

Muddi

[RoniN]

"Sorry, there was a problem with the form"

This is the message when I want to submit the form....

[Mlabrador]

Hi RoniN,

Chiming in — we haven't heard from you in a while, if you have a chance, kindly fill out the form so that we can assist you further. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Nikki 

[Muddi]

Hey RoniN,

Sorry to know about that. Please try to access the link again then let me know if you still encounter the same issue.

Cheers,

Muddi

[Muddi]

Hey RoniN,

I can confirm that the form is working. Please try again to access the link, then let me know once done.

Thanks,

Muddi

[RoniN]

Hello,

The form is not working at all. No matter the browser. And reply to your mail....

So please find another way to fix it.

But first my issue please.

[Princesss]

Hello RoniN,

Sorry for that. You can go ahead and try submitting the form as it is already working. Let me know once you're done so we can check it.

Best,

Princess

[Princesss]

Hello RoniN,

Form is already up and running as other users are already using it.

Keep me posted.

Best,

Princess

[Princesss]

Hello RoniN,

Chiming in to check if you already filled out the form? Let us know if you're done so we can check here.

Best,

Princess

[Princesss]

Hello RoniN,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[RoniN]

• Are you crazy or deaf?

The f... form is not working, see attached.