Having trouble connect speakers to new broadband network

[zacheetham]

Hello

I'm hoping someone can help me with a few things. All linked with trying to reconnect nest mini, nest hub and lenovo smart speaker essentials onto our new wifi broadband network.

Yesterday with some help I managed to get into my modem settings and made sure APnP was enabled, I also did start -> cmd and that came back fine to. (As google home app suggested this).

2 of the devices google nest mini and lenovo smart speaker essentials ive factory reset. With the google nest mini it doesnt  even pick it up though it is switched on. The lenovo smart speaker essentials i tried Google home -> add device -> works with google home -> lenovo smart frame* -> 'link account to control lenovo smart home' continue -> linking your lenovo smart frame account -> could not reach lenovo smart frame. please try again

* i created a lenovo ID and account and linked my devices serial number. I also tried the option 'lenovo smart home' -> 'link account' continue -> i get a message saying 'this site can't be reached'

However, when trying to connect the nest mini, it found the lenovo, i hear the sound, click yes -> connecting to wifi -> cannot connect to wifi, make sure both are connected to the same wifi -> it suggested turning off AP isolation. But i've already checked the router settings

many thanks in advance

[maedacortez]

Hi Zacheetham,

Thanks for reaching out. I understand that you're having trouble connecting your Google Nest Mini to the internet. I know this can be frustrating, but don't worry, I'm here to help!

To better understand the situation, please answer the following questions:

• Are you using the latest version of the Google Home app?
• Is your Nest speaker or display within 4-6 meters (15-20 feet) of your Wi-Fi router?
• What color is the LED light on your Google Nest Mini when you try to connect to Wi-Fi?

I look forward to your response.

Regards,

Manuel