Having trouble with Speaker groups? Read this first

[kelanfromgoogle]

Hi everyone, 

Thank you for continuing to notify us of the reliability issues you’re facing with your Speaker groups. I escalated these issues internally and the team is actively investigating a resolution. If you’re able, all feedback is appreciated! Please keep it coming by saying “OK Google, Send Feedback." Providing details, such as mentioning that the issue is with the "speaker group," is especially helpful.  As always, we appreciate your feedback and are working hard to alleviate the issues. 

Thank you for the patience,
Kelan

[kelanfromgoogle · Accepted solution]

Hey folks,

Thank you for your continued patience while our team has been working to address the issues with Speaker group functionality. I want to give you all an update and confirm that a fix was identified which will address a specific problem where some devices, when acting as the group leader, cause an issue with audio not playing on other speakers that are part of the same group. However, you may experience that the main (or leader) device will still play the media as expected.

The following devices will cause this behavior when used as the group leader:

- Chromecast with Google TV (4K)
- Chromecast with Google TV (HD)
- Google Home (Fixed as part of firmware update 3.73)
- Google Home/Nest Hub (first-generation)
- Google Home/Nest Mini (first-generation) (Fixed as part of firmware update 3.73)
- Nest Audio (Fixed as part of firmware update 3.73)
- Nest Hub (second-generation)
- Nest Hub Max
- Nest Mini (second-generation) (Fixed as part of firmware update 3.73)
- Nest Wifi Point
- Pixel Tablet
- A small percentage of third-party speakers were also affected

Note: the issue must be fixed on the device that is the leader of the group in order for the other devices in the group to start playing consistently

The fixes are specific to each device type, and are dependent on upcoming scheduled update rollouts. We will update this post as the fixes begin rolling out for each device so you can test your own speaker groups.

There may be some devices that take longer to receive the update so if you’re still encountering issues, you can try these temporary workarounds:

Cast directly: if you’re trying to play audio in multiple rooms, cast the audio directly to the individual speakers.

Restart your devices: If you’re having trouble with your speaker group and are unsure which device is the group leader, try restarting all devices that are part of the speaker group. This can often resolve the issues.

As always, we deeply appreciate the feedback and your patience. If you are still running into issues with Speaker groups, please leave a comment below with clear descriptions of the behavior you're encountering. This feedback will help the team further investigate and mitigate anything else that might be causing this feature to not work as intended.

Thanks again, we're working diligently to get everything back to how it should be.

Kelan

[ski22]

Cool, find a law firm, retain a lawyer, and become lead plaintiff for the class action suit, I'm sure a lot here will then join the suit. 

[Boogieman]

The funny thing is that my friends google home, which is generation 1 works without issues 😝

Seems like goofle products gets worse for each generation.

One thing that google should understand and that is likely the culprit is that each device has a name and then another name (kinda hidden name) for example my display in the kitchen was renamed to

KitchenScreen but later renamed to

Kitchen Screen (yes just a space difference).

Click cogwheel for device, then device information, there the ORIGINAL name given can be seen (and cant be changed in the new version of home and also DOESN'T change if you change the name of the device. In OLD version of google home, that WORKS with groups, it changes both names to the new name and everything works. In new version only the new name changes (not the old in device info) and groups doesn't work very well untill you reinstall old app and rename from there and create group from there all over.

[Vicki3]

my daughters works too and we bought them at the same time, I might try 

alexa

[Boogieman]

To get google home you either need to be a proper computer geek / programmer or i guess devloper at google. That's how messy they are to setup. My old xiaomi home that is way cheaper never had this much issues. Im defentitely never getting Google products ever again. I can imagine how messy their smart phones must be LOL

[Nikovl]

Seems to be kinda fixed now with the new update . I can play groups again but the app still a bit funky.

[Diego6]

I'm having an issue where I can ONLY use my Nest Audio device in a speaker group, not my LG C4 with Chromecast built in (which I can play music and cast video to individually but not while playing music through my nest audio, which I can also cast to individually). Seems so many people have complained for so long, and if I call in to google, nobody really knows if I can or cannot.

Google documentation says I should be able to but then I just can't? And it's been working on a fix for supposedly how long? I just don't understand. Any assistance would be great. 

[scragin]

The default response to these inquiries is: "Google doesn't care." Which is true. Get some Sonos or Amazon products that work as advertised.

[GreasedPig]

If Google would allow us to remove our past devices/group names from the google spy network then it would resolve many of these issues, but alas the past continues to hideout deep inside their black cloud somewhere regardless if you delete the device or group name.  Best thing to do, is create a new google account so you can have an empty device list and the "secret google cache" cant cause you all more grief.  I don't work for Google either but I do "know many things"  Tired of asking the Google Bitch to play something on my "Home Group" or my "**bleep** Group" and it not working.  I am going to switch to Alexa and see a shrink for my new PTSD problem thanks to the Google Spy System.

[Vicki3]

I have tried everything even getting my IT man in to make sure my wifi is ok which it is.  I am still using my mini as it is the only one that still works my hub on the other hand it still not working. I have rebooted re started everything I can fine but nothing radioapp shows then goes back to photo frame