Help With Time Zones

[Akoon1001]

I need to be able to change the time zone on my devices

I know the time zone on Google home devices is tied to your address and ZIP code.

However, I have a special circumstance:

I live in Phenix City, Alabama, which, as explained in this article is technically in the central time zone, but uses the Eastern time zone.

This causes all of my devices to display the incorrect time, which is very frustrating.

This is an issue that I have been dealing with for years, and is making me rethink using Google as my smart home platform.

It would be great if this issue could be resolved by either a feature update or updating my address or ZIP code's (36870) time zone in the database.

Please give me some guidance on ways this can be fixed or which team I need to contact.

[Rusell]

Hi Akoon1001,

Thank you so much for posting in this community. I understand that you're getting some inconvenience with the time zone. I'm glad to help you!

At the moment, we recommend that you update your ZIP code for a state that has the same time zone and verify if you have the correct address . We apologize for the inconvenience caused, we're always looking for ways to improve, and we appreciate your DSCC Feedback Form.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.

[Akoon1001]

My address and ZIP code are correct in the app.

This is the solution that all support has given me. This solution is unacceptable since changing the zip code in my app will make other information incorrect. (Traffic, weather, etc.)

[Rusell]

Hi Akoon1001,

Thank you for your update. We sincerely apologize for any inconvenience this may have caused. We understand your point of view and appreciate your feedback. This feedback will help Google implement an update to fix this inconvenience in the future.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.