Hm.. Something went wrong. NO IPv6 enabled, happens to all speakers at random

[mAWCdRUMS]

I'd say I get a glitch about 80% of the time on first question, and while it's hung up I can press the lights on the front, and re-ask the question and it'll work right away. Completely a firmware failure as it used to work, then after an update it started fail. The problem was exactly the same on two different routers and I currently have a connectivity speed of over 800kbps to my router over wifi from the positions of the speakers.

I went into my router settings to disable IPv6 based on the solutions found in other threads and it was already disabled. Any help as to what I can do to try to fix this on my end, or is this just part of the expectation with this setup?

[mAWCdRUMS]

For clarification, I have 4 nest mini devices, all within a couple rooms of the router which is an Amplifi Alien. When I say "OK Google, what's the weather today" one speaker may respond instantaneously, and then a few moments later from the other room I'll hear "Hmm, something went wrong, try again in a few seconds".

[Princesss]

Hi mAWCdRUMS,

Thanks for reaching out.

There are some incidents wherein Google Nest speakers encounter issues when connecting to IPV6. Here's one useful thread that would help you out with this.

Let me know if the steps suggested worked. 

Best,

Princess

[mAWCdRUMS]

Hello princess, I'm not using ipv6. The reason I clarified that is because I've seen that ipv6 is causing a lot of connectivity issues but I don't even have it enabled nor do I need it to be.

[Princesss]

Hi mAWCdRUMS,

I see. Thanks for clarifying. Enabling IPV6 might cause some issues with its connectivity. Please keep on using your usual network settings to avoid any issues on your Google Nest speakers.

Best,

Princess

[mAWCdRUMS]

I'm using my usual network settings and my kitchen speaker glitches/freezes nearly every time now

[Princesss]

Hi mAWCdRUMS,

Have you already performed a complete reset to your device?

Best,
Princess

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hey there mAWCdRUMS,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Thanks,

Dan

[mAWCdRUMS]

Yes, I've factory reset the devices many times, they are still malfunctioning. 

[mAWCdRUMS]

Also people have jobs, so locking a support thread after just a couple of days of no response is kinda silly IMO. Seems like a way to bury actual problems.

[Muddi]

Hello mAWCdRUMS,

Thanks for the update. We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi
 

[Kimy]

Hello there,

We haven't received your form. Kindly fill it out so we can continue with the next step.

Thanks,

Kimy

[Kimy]

Hi mAWCdRUMS,

Do you still need help with your device? If so, kindly fill out this form: https://goo.gle/3BICUaB.

Regards,

Kimy

[Juni]

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

[mAWCdRUMS]

Form was filled out

[Juni]

Hi mAWCdRUMS,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Best,

Juni