Home mini white noise

[LThueme]

Home mini white noise stops playing after an hour or two. No longer playing 12 hour loop.

[Jake]

Hey LThueme,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[LThueme]

The only way I can get white noise is to ask Google to help me relax. Then it turns off after and hour, sometimes restarting for another hour but not always. 

[Liensc]

I'm having the exact same issue. 95% of the time it'll stop after 1 hour. Sometimes, always at random, it'll play all night. 

[Azarco]

Hey folks,

 That certainly hasn’t been easy for you, let’s check what’s going on. 

A few questions: when did it start happening? Also, what's the exact command you've used?

Give these steps a try:

1. Make sure your device is within 15-20 feet of your router.
2. Uninstall and reinstall your Google Home app.
3. Reboot your Google Home Mini and router for a minute to refresh the connection.
4. If all fails, try resetting your Home Mini to its default settings.

Let us know how it goes.

Thanks,

Alex

[Azarco]

Hey all,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[LThueme]

I haven't tried but I will this evening to see if any changes. I ask Google to "help me relax" and then a random nature sound will come up. Sometimes it only plays for a hour other times, it refreshes after an hour until I ask it to stop playing.

[Azarco]

Hi LThueme,

We appreciate the update. Let us know if resetting the device works.

Thanks,

Alex

[Azarco]

Hey folks,

Bumping in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Best,

Alex

[Azarco · Accepted solution]

Hey everyone,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex