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How do I set up my Google Home when the WiFi connection require an additional login via a website?

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Lucy Hitchcock 

 

I can’t get Google Home to connect to the WiFi because the WiFi requires a login via a website.
 
3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi Lucy Hitchcock,

 

Thanks for reaching out. I understand the importance of having your Google Home device work, I would be more than happy to help.

  • Unfortunately, if your WiFi consists of a two step process, Google Nest/Home devices will be unable to connect to the WiFi. 
  • It is not possible to accept/browse the first step of the WiFi login on the device. As a result, the Google Home App may may be displaying an error message. 
  • My solution for you would be using a hotspot via your mobile device. If it is a speaker, you could connect to it via Bluetooth. 

Sorry for the bad news. Please let me know if you have any other questions or concerns, thanks. 

frances
Community Specialist
Community Specialist

Hi there,

 

We haven't heard from you in a few days. Just wanted to check in to see if you had any other questions or concerns. Thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.