Hub Unresponsive- black screen

[Arienoda]

My brand new hub was working just fine for a week. Today the screen went black and it is completely unresponsive. I plugged it into a different outlet, rebooted the device, checked the power cable, did a hard reset, unplugged for 10 seconds and plugged back in 11 times. It is completely unresponsive. Totally black screen, no lights, no G logo showing up. 

[MplsCustomer]

@Arienoda 

You may have a defective Nest Hub. You could try contacting Support starting with this link:

https://support.google.com/googlenest/gethelp

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Best,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni

[Juni]

Hi folks, 
 

Thanks for the help, @RachelGomez123 and @RachelGomez123.
 

@Arienoda, Thanks for reaching out. I know how it feels when something isn’t working as it should, and we appreciate the troubleshooting that you did. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once you're done.
 

Regards,

Juni