Hub randomly disconnecting from the internet

[Cashley]

In the last two weeks one of the two hubs I have disconnects from the internet. The other stays connected.  The one in question is 6 feet from the router. It has worked flawlessly for two years. Have rebooted the router/modem and even tried to reset the hub to factory.  No luck. Sometimes it's connected for hours Sometimes only minutes

[Darwin]

Opnieuw opstaren helpt vaak niet, Advies: Reset de router, wanneer dat  niet lukt, reset dan naar fabrieksinstellingen. Wanneer je router een USB aansluiting heeft dan kan je de opnieuw ingestelde settings opslaan op een usb-stick.Bij volgende problemen kan gelijk resetten via de usb-stiick.

[Seabass411]

Same thing is happening to me, started a couple of days ago. 2 Nest hub are doing the same as @Cashley , my 2 other Nest Mini are working normally. Tried resetting the router twice, forget device from the router, factory reset on both Nest Hub, tested the wifi next to the hubs (one of them is 2 feet away from the router). No new devices were added recently, no Wifi or internet issues on any other devices ¯\_(ツ)_/¯

[Kougr]

Having the same problem with both my hubs. They just randomly lose connection to the Internet.  Router is fine (even after two restarts); all the minis are good; even switched them both to 2.4mhz and still dropping.  About ready to throw these out. 

[Darwin]

Kijk nog eens naar je Router, de Nest Hub weg gooien is niet de oplossing. En de Nest Hub op 2,4mHz … Werkt niet. Naar mijn vermoeden zit het probleem in. A: Configuratie van de Nest Hub. Of B: je router settings.

[athan]

I’m having the same issue, Xfinity router. Everything else is working fine, only the Nest Hub is disconnecting. 

[MarcH1]

Same here -started Saturday/Sunday. I have reset the router, changed frequency, reset to factory, etc. I have two hubs with the same problem. I suspect something on Google's end at this point. I have an Xfinity router. Minis and other speakers are working fine.

[Raines]

Same problem here. Also on Xfinity. Right now I am trying to disable the xfi advanced security and seeing if that helps.

[Seabass411]

I'm in Canada, but my provider is using Xfinity tech (same router, same OS, etc), called Helix here. I think I agree with you guys that there must have been a Google update that does not play nice with Xfinity routers (?) I have given up on restarting the Hubs manually and noticed that they would reconnect sometimes and then go back down randomly. I realized also that one of the hubs, when regaining connection, is rebooting on its own. Screen goes black, the grey Google logo, then the colored one and then works normal. I happened to be in front of it when it went through this loop. The second one does the same as I caught it also out of a fluke (it is next to my TV so in my line of sight)

[MarcH1]

I've done the chat thing and sent them logs and they have me doing a "test", but I am not hopeful. Tthey want the Router channel and DNS edited as well, but you can't access an Xfinity gateway's settings. We'll see where it goes.

[MarcH1]

FWIW, when I told then it wasn't going to happen (Xfinity CS request for gateway edits) they doubled down on the instructions. I suspect a bot is answering the mail. I told them I wasn't happy being an unpaid compat lab tester and they could either fix it, send me working devices or refuse to help. I doubt the bot will respond with anything more than the endless loop I'm experiencing with it.