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Hubs won’t work with any video app

Community Member

I bought 2 nest hub gen 2. Both will not let you open any video provider app, Netflix, YouTube etc. It tells me that I must choose the exact screen. Won’t add the streaming services I added on Google home for the device. It will listen when I verbally say “play stranger things on Netflix” but then will say it’s past maturity which is false. I had geek squad come and mess with it for 2 hours and they could not figure it out either. Don’t bother resetting it. We did it more times than we can count. Ultimately they left saying just buy an IPad. 


Community Specialist
Community Specialist

Hi there,

Thanks for reaching out and for providing detailed information on your issue and the steps that you've done — these are of great help!

A few things: are you trying to play the video via voice command or via the app tray feature on the display? Were you able to play a video before or this is the first time that you are trying the feature? Have you tried casting from the Netflix or YouTube app? Check the steps below for guidance.

Cast from Chromecast-enabled apps to speaker or display:

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
  2. Open a Chromecast-enabled app.
  3. Tap the Cast icon .
  4. Touch and hold the tile of the speaker or display you'd like to cast to.
  5. When you're connected, the Cast icon will turn from light to dark gray, and will let you know you're connected.
  6. You can now cast audio and video to your speaker or display from your device.
  7. To stop casting, at the top of your device, tap the Cast icon . In the box that appears, tap Stop Casting.

Check this link for more information.

Looking forward to your response. 




Community Specialist
Community Specialist

Hey Nevergooglagain,


It's us again. How's it going with your Google Nest Hub? Did the suggested steps above help? Let us know, so that we can help.




Community Specialist
Community Specialist

Hello there,


We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.