01-28-2023 06:47 PM - edited 01-28-2023 06:51 PM
I bought 2 nest hub gen 2. Both will not let you open any video provider app, Netflix, YouTube etc. It tells me that I must choose the exact screen. Won’t add the streaming services I added on Google home for the device. It will listen when I verbally say “play stranger things on Netflix” but then will say it’s past maturity which is false. I had geek squad come and mess with it for 2 hours and they could not figure it out either. Don’t bother resetting it. We did it more times than we can count. Ultimately they left saying just buy an IPad.
02-02-2023 09:06 AM
Hi there,
Thanks for reaching out and for providing detailed information on your issue and the steps that you've done — these are of great help!
A few things: are you trying to play the video via voice command or via the app tray feature on the display? Were you able to play a video before or this is the first time that you are trying the feature? Have you tried casting from the Netflix or YouTube app? Check the steps below for guidance.
Cast from Chromecast-enabled apps to speaker or display:
Check this link for more information.
Looking forward to your response.
Thanks,
Juni
02-05-2023 03:42 PM
Hey Nevergooglagain,
It's us again. How's it going with your Google Nest Hub? Did the suggested steps above help? Let us know, so that we can help.
Regards,
Alex
02-06-2023 03:45 PM
Hello there,
We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.
Best,
Alex