I have a Google Home. But it’s set to my old phone so I can’t have full control of it.

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Emily Pearce 

I’ve tried to request to join the home but it says can’t do anything.

[frances]

Hello Emily Pearce,

Thanks for your message. Let's get your device connected and running again. I would be more than happy to help!

• To gain full control of your device again, my recommendation is that you Factory Data Reset the device itself. It will give your device a fresh start so that you can set it up as a new device.   
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
  • Note: This action will clear your data from the device and can't be undone.

Please let me know if you have any other questions or concerns. Thanks!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.