08-30-2021 09:56 AM
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Original poster: Jonathan Suiter
I have attempted to reset on numerous occasions by holding the reset button down. I have also removed power from the device and attempted to reset after doing that to no avail. it simply goes to 2 lights and within seconds shows 4 white lights that stay steadily on.
08-30-2021 09:56 AM
09-16-2021 07:07 AM
I have the same issue. Please can you help?
09-20-2021 02:37 PM
Hi there Basilbrush,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 8-9625000031548.
Kindly,
Ai
10-19-2021 05:18 AM
Hi!
I have the same issue. Please contact me.
Jon
10-19-2021 05:37 AM
Unplugging it for ten seconds and connecting again ten times and letting it boot up fixed mine. Crazy I know but it worked!
10-19-2021 05:47 AM
Thanks. Yea, I have already tried that (and more) with no improvement I a afraid. 🙁
10-19-2021 10:26 AM
Hi All,
First, thank you @Basilbrush for sharing your solution!
Hello @Kalgarion thanks for reaching out. I appreciate you taking the time to try a variety of troubleshooting steps. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 0-3387000031787.
10-22-2021 11:57 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any other questions regarding your case or this issue, feel free to contact the support team and refer to Case ID listed above. Thank you!