I recently changed internet providers and my smart home speaker does not connect - what do I do

[Rdianco]

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Original poster: Joseph DeForest 

I have gone to the factory default setting

[Rdianco]

Hi Joseph DeForest,

Thank you for reaching out. I appreciate you taking the time to troubleshoot and reset your speaker. I have some quick questions to get a better understanding of the issue.

• Which device is this post in regard to? (model name, generation number)
• Is your speaker powering on?
• What error message are you getting from the speaker? What does it say? 
• Have you tried connecting your devices to a mobile hotspot? What happens?

I look forward to your response, thanks for your patience.

- From Frances (Community Specialist)