I’ve tried everything….locked grey screen

[janetbradford]

How do contact customer service?  On line chat?  I would love some answers, please.

[scoke]

I had the same problem reading the forum I found this solution which worked for me.

1.- Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug in the device. Release the volume button once the device turns back on.)

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake