Impossible to change the radio

[Biaros06]

Hello, I am in France. Impossible to change in the Parameters the radio because it simply does not appear. I want to change Tunein for Radioplayer but it seems to be impossible. Even if I ask "Hey Google play Radioplayer" it is impossible. So what can I do ? Thanks.

[luciaaa]

Hi, @Biaros06,

Thank you so much for posting in the community. I’m truly sorry the radioplayer is not playing. I’m happy to help you and find a solution.

To better assist you, please provide the following information:

• What Google Nest speaker or display do you have?
• Does the problem affect other radio services?
• When you cast directly from your phone, does it work correctly? 

In order to try finding the radio service, ensure your mobile device or tablet is connected to the same Wi-Fi network and linked to the same account as your speaker or display.

If the devices are under the same WiFi network and same Google account, I suggest you unlink and then relink your radio service. You can find instructions for this in our article: Unlink and link your radio services.

Please let me know how it goes.

Best regards,

Ana

[Biaros06]

Thanks Ana. It is a Google Nest Audio. Micrologiciel 429109.

Radioplayer.fr works perfectly on my android phone.

In France under the services in the application Google Home, when I look there is no service "radio" written down so I can't find where to change TuneIn (I have under Services 'Fonctionne avec Google", "Video", "Musique", "Podcast", "Notes et Listes", "Connexions partenaires" but I can't find anywhere Tunein or Radioplayer).

Thanks for your reply.

Karine 

[luciaaa]

Hi, @Biaros06,

Thank you very much for your response and for all the information provided. I really apologize that despite completing all of the troubleshooting steps, the radioplayer does not appear as an option to link on the Google Home app. 

Google would appreciate it if you took the time to provide feedback, as it will help us enhance Google features for everyone in the future.

Feel free to reply if you have any questions.

Best regards,

 

Ana