In need of a solution to resolve Domain error -9807

[Rdianco]

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Original Poster: Aaron Villescas 

Setup completed but unable to link to my Google Account. Factory reset the device with no change. Getting a Domain error - 9807.

[Rdianco]

Hi Aaron Villescas,

Thanks for your message. That is not great to hear that you are getting stuck linking your Google Account. I would be more than happy to help so that you can use your device. First, I have some questions to get a better understanding of this situation.

• Which device is this post in regard to? (model name, generation number)
• Is this the first time you are setting up the device?
• Is your device powering on?
• Is your device showing up in the Google Home App? 
• Where are you seeing your error message? On the device or the Google Home App?
  • Could you please upload a screenshot or photo of the error message?

I appreciate your patience and look forward to your response.

- From Frances (Community Specialist)

[Huffmast]

I am having the same trouble using an iPad. He gave you the error number.  Mine is on the "Google Assistant setup screen" 

Mine looks like this but the error is 9807. https://www.google.com/search?q=domain+error+9807+google+Assistant+screen&client=ms-android-verizon&... 

Can you give us some solutions instead of asking more questions? Do you guys not have a way to look up specific error messages? If so who creates them without creating a database. Sounds like incompetence! 

[Huffmast]

I did find a post on Reddit on language settings and a possible fix. Says to make sure language in settings, I'm assuming in Google home, are US English. And then try the setup process again. That is what I plan to try later today.

[Princesss]

Hi Huffmast,

We're sorry for the late response. Can you please state where are you getting the prompt? Was it upon the attempt of setting it up?

Let us know more details so we can start some steps.

Best,

Princess

[Muddi]

Hey Huffmast,

I just wanted to follow up on this. Let us know if you still need help with your device, and we're glad to assist you further.

Cheers,

Muddi

[Muddi]

Hi Huffmast,

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi