Lines and odd colours nest hub screen

[Lefty1]

 tried restarting resetting etc. still not working properly 

Glaring lines on screen. 

[MplsCustomer]

@Lefty1 

If you have done a factory reset (as described here: https://support.google.com/googlenest/answer/9252162) without success, you could try contacting Support, using the link and instructions in this post:

https://support.google.com/googlenest/answer/7073477

[Jimmy_J]

very common, apparently, for the screens to quit on these google hubs.

[Princesss]

Hello folks,

Thanks for reaching out. 

For everyone who are getting the same display after a complete reset, could you please provide your Google Nest display's cast firmware version? Here's how:

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

By the way, thanks for chiming in @MplsCustomer.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,

Princess

[Jimmy_J]

The screens on these google hubs are completely laughable garbage. I hope this forum sways customers to another ecosystem. #googledidmedirty

[Princesss]

Hello Jimmy_J,

Apologies for the inconvenience that this has caused you. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi there,

I just want to follow up-- have you had the chance to fill out the form? Let us know once you're done so we can check it.

Best,

Princess

[Lefty1]

thanks i have filled out the form and awaiting response.

[Alex_S]

Hi Lefty1,
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Let us know if there’s anything else we can help you with.

Regards,
Alex