Link Account

[Rdianco]

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Original poster: Shana Bishop 

Keeps saying "Link Account", but it is already linked in the Home app

[Rdianco]

Hello Shana Bishop,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

• If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

• If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

- From Frances (Community Specialist)

[Fredrick]

Just started having this issue a few days ago. I noticed it after I sent up a security key on my account. The google home app is showing the correct information. Should I just do a reset?

[frances]

Hi All,

Just wanted to check in! Has your issue been resolved? Please let me know if you have any questions or concerns. Thanks!

[frances]

Hi All,

Hello Shana Bishop, it's been a few days since we have heard from you. Please let me know if you have any questions!

Hello Fredrick, I am sorry to hear that you are having a similar issue. Yes, could you please try a Factory Data Reset? 

A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
Note: This action will clear your data from the device and can't be undone.

Please let me know if that resolves the issue or not! Thanks!

[Fredrick]

Hello All,

The factory reset fixed the problem! Just be sure to remove the old device after you complete setup. Take care.

[frances]

Hi Fredrick,

Thanks for the update. I am so glad to hear that your issue has been resolved! I will go ahead and lock this post now. As always, if you have any new questions or concerns, please feel free to make a new post. Take care as well, and have a great day!