Lost connection between google home app and google nest device

[JaneB]

Hi there. Still have trouble getting sleep sense on a 2nd device even though I have now set them up on separate accounts. In fact I now have lost all ability to control my sons nest hub at all. For example google home app says his device has sleep sense set up but device says it doesn’t. I’ve blocked videos on app but device keeps playing you tube. Any help please would be appreciated. Thank you. 

[JaneB]

Hi Rachel, I have already tried this but still have the problem. Any other ideas??

[Princesss]

Hi everyone, 

Thanks for reaching out.

We appreciate your help on this, @RachelGomez123.

@JaneB, thanks for trying some steps. Have you already tried performing a complete reset to your Google Nest display? Let's go ahead and try that first and see if this would make any changes on its behavior.

Keep us posted.

Best,

Princess

[Princesss]

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[JaneB]

Still having trouble. Re booted last night bc I couldn’t get wifi connected. It didn’t solve the problem so going to try device in a different room. Very strange as up until a few days ago haven’t had any wifi issues prior. 

[Princesss]

Hi JaneB,

Thanks! Could you also tell us how many Google Nest speakers are set up in your network? How many devices are affected?

Let us know once you're done with trying it on a different room so we can check if there would be any changes.

Best,

Princess

[Princesss]

Hi JaneB,

Chiming in-- have you had the chance to try the suggested steps posted above?

Best,

Princess

[JaneB]

I have 3 hubs, 3 mini, 1 speaker. Other rooms didn’t make any difference. Still not working 

[Muddi]

Hi JaneB,

Thanks for the information. To confirm, have you tried using a different phone/tablet to see if you have the same issue? Also, what is the make and model of your phone? Please make sure that the mobile data on your phone is turned off to make sure that your device is connected to the same network where your speakers are connected.

Cheers,

Muddi

[Muddi]

Hey JaneB,

How's your device? Let us know if you still need help, and we're happy to further assist you.

Cheers,

Muddi

[JaneB]

Still cannot get it to connect to wifi even though all other devices are connected. Going to try setting it up on another phone and see if that helps. 

[Muddi]

Hey JaneB,

Sounds like a good plan! Hope to hear from you soon!

Cheers,

Muddi

[Muddi]

Hi JaneB,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddi

[Muddi]

Hey JaneB,

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Muddi]

Hey JaneB,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi