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Lost connection

Elain
Community Member

After speaker is setup and working I try to setup display on the same network and speaker go offline.

I have reset both to factory settings and reset wifi.

same problem occurs. Home app up to date and iPad up to date.  

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey Elain,

 

Thanks for reaching out. I know how it feels when something isn’t working the way it should, let’s get this resolved!

 

A few questions: are you using a public network or private Wi-Fi? If so, do you have a dual-band router? Also, how far are your devices from your router?

 

Give these steps a try:

 

  1. Make sure your devices are within 15-20 feet of your router.
  2. If you're using a Samsung phone, make sure Network Switching or Smart Network Switch is disabled on your phone.
  3. If you're using an iOS device, make sure Local Network Access is turned on for the Google Home app and Bluetooth is enabled on your phone.
  4. UPnP (Universal Plug and Play) not enabled on your router settings.
  5. AP (Access Point) isolation not disabled

Looking forward to your response.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Elain,

 

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread and the community will be happy to lend a hand.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey Elain,

 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Kind regards,

Alex