05-21-2022 10:05 AM
After speaker is setup and working I try to setup display on the same network and speaker go offline.
I have reset both to factory settings and reset wifi.
same problem occurs. Home app up to date and iPad up to date.
05-26-2022 12:42 PM
Hey Elain,
Thanks for reaching out. I know how it feels when something isn’t working the way it should, let’s get this resolved!
A few questions: are you using a public network or private Wi-Fi? If so, do you have a dual-band router? Also, how far are your devices from your router?
Give these steps a try:
Looking forward to your response.
Thanks,
Alex
05-30-2022 09:55 AM
Hey Elain,
Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread and the community will be happy to lend a hand.
Best,
Alex
05-31-2022 10:00 AM
Hey Elain,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Kind regards,
Alex