Low Volume On Paired Nest Audio Speakers when casting Spotify

[timwscott99]

Hello,

I paired two Google Nest Audio speakers. They work great when asking Google questions, but the volume level drops considerably when I ask them to play music even when they say their volume is high. When I unpair them and the play then as a group, their audio levels are fine. It only happens when they are paired. I bought the second speaker so I could always keep them paired for stereo sounds, so I really would like to resolve this issue. I've done all the basic troubleshooting (reboots, unpair, re-pair, etc) and haven't had any luck.

[cifuentesj]

Hi @timwscott99,

Thank you for your timely post and the comprehensive information you've provided. I understand that you are encountering some low volume issues when you play some music on your Google Nest Audio. and I appreciate the troubleshooting steps you've already taken. I'm here to help you and find a solution together.

To assist you further, please attempt the following question:

• Could you please tell me which app you use to play music?
• Could you please tell me the volume level displayed in the music app you use?

Please keep me posted.

Warm regards,

Jeremy.

[timwscott99]

Hi Jeremy - I'm using Spotify, and the volume level displayed in the app and in Google Home for the paired speakers is higher than actual audio being played through the speakers. Again, this is only an issue when the two speakers are paired. The audio levels with Spotify are fine when they are played together as a group. 

[cifuentesj]

Hi @timwscott99,

Thank you for the timely response and the information provided. Please follow these steps:

•  To perform a factory reset on your Google Home device, you can follow the steps in this article: Factory reset Google Nest or Home speakers or displays.
• Once you perform the factory reset, you need to set up your Google Nest Audio, and you can follow the steps in this article: Set up your Google Nest or Home speaker or display.

 Please let me know how it goes.

Warm regards,

Jeremy.

[timwscott99]

Hello- I already tried this and it didn't solve the issue. The speakers work fine independently. They work fine when in a group. The issue is when they are paired  together. 

[cifuentesj]

Hi @timwscott99,

Thank you for your prompt response and the comprehensive information. I understand that you are still encountering the same issue. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Please keep me posted.

Warm regards,

Jeremy.