Mini Hub 2nd generation screen went dark

[LiNM16]

Hi all,

My Hub 2nd gen's screen went dark. There is some slight light at the right border and I can see some text, but the main screen is black.

Tried factory resetting and the same issue appears. And for luck, warranty expired at the end of April. Hasd anyone been able to repair this without having to purchase another unit (saw someone getting a reply from support about this very same thing)? Appreciate any pointers. I still have a Lenovo display as a backup but I like this 2nd gen hub because of the size. 

[gmelanymelissa]

Hi @LiNM16,

Thanks for posting here in the community. I'm sorry to hear your Nest Mini 2Gen screen went dark. Help's here!

To better understand the situation, I'd like to ask a few questions:

• When did the behavior start?
• Was the device dropped or knocked over?
• Is the display's Assistant working?

Keep me posted.

Best regards,

Melany

[LiNM16]

Hi Melany,

The display has been in the same shelf where it has lived for the past 7 months. It was not dropped. This behavior started about 2 weeks ago but I didn't think much of it. 

Here is a link to a pic:

Pic of Display 

[alejandom]

Hi @LiNM16,

I understand how frustrating this ongoing issue Mini Hub 2nd generation screen went dark . I apologize for the continued inconvenience.

To ensure we get to the bottom of this as quickly as possible, We need to escalate this issue to our specialized support team. They have the tools and expertise to delve deeper into the problem and provide a more tailored solution.

I know this isn't ideal, but I want to assure you that we're committed to resolving this for you. I’m providing you with the contact link to reach our specialized support team. Please don't hesitate to reach out if you need any further assistance.
 

Best Regards,

Mario. 

[LiNM16]

I did get an email requesting additional informatrionon Auguast 3rd. I submitted it within minutes but have not heard back. 

[gmelanymelissa]

Hi there!

Thanks for the follow-up.

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Let me know if you have any other questions.

Best regards,
Melany