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Moved to new home kGSKErrorDomain error -83902. Nest Hub Issue

steph10
Community Member

3 weeks ago - last edited 3 weeks ago

Hi all,

For the life of me I can't set up my google nest hub in my new home but I've moved to a new broadband company. It previously worked in my previous home with an iPhone so it's not an Apple issue. Actions I've already tried:

  1. Reset the device to factory setting
  2. Redownloaded the app on my phone
  3. Deselect and select local network button via the app setting
  4. Re-signed in with google account but still no avail.

With all of these actions, I keep getting to the very end until I reach the google assistant section and it says this (kGSKErrorDomain error -83902.)

I've been looking at FAQs but no avail. I'm hoping someone has an answer for me 🙂

It sucks because this device is under a year old, so kind of waste of money if it no longer works 😞 PS I live in Australia and bought this device here.

Thank you in advance!

UPDATE: So randomly last night while I was preparing to go to bed (around 10:30pm), the device magically connected to my phone and I was able to use my google nest hub. I was so happy I played music etc for a good 20 minutes before going to bed. Then when I woke up this morning at around 6am, it disconnected sometime during the night and asked me to link. So I'm back to the last section (google assistant) with the Error 83902. I factory reset the device again but still have the error coming up. So I don't know what's happening to it 😞

Other ways I've tried is to change region to the US, this didn't work for me either.

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1 REPLY 1

ByronP
Community Specialist
Community Specialist

3 weeks ago

Hi steph10,

 

Thank you for reaching out to the community. I'm sorry to hear you're running into trouble setting up your Google Nest Hub after switching to a new broadband company, and it's giving you an error message "kGSKErrorDomain error -83902." I appreciate all the troubleshooting efforts in this situation. I'm here to help.

The error message typically indicates a mismatch between the language setting for your phone and the Google Assistant. To make sure your iPhone's default language aligns with Google Assistant, please verify the following steps:

  1. Open the Settings app.

  2. Select Language & Region.

  3. Tap Add Language, and then select (English US).

These steps will help ensure everything is set up correctly.

Please let me know how it goes.

 

Regards,

Byron

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