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Music Keeps Stopping using Spotify and Google Home

jiggy927
Community Member

Not sure why my Nest Mini 2nd Gen started to stop playing music using Spotiify. I rebooted and unplugged. Not sure what I can really do on spotify. It won't let me unlink.

7 REPLIES 7

Muddi
Community Specialist
Community Specialist

Hey jiggy927,

 

Sorry to hear about your Google Nest Mini, but thanks for bringing this up. I would love to dig deeper into this - when did the issue start? How far is your Nest Mini from the router? Did you choose a different music service first when you tried to unlink your Spotify account?
 

Please try these steps below:

 

  1. Move your Google Nest device within 15-20 ft. away from the router to get enough signal from your network.
  2. Reboot your Google Nest device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
  3. Try to play music and see if you still have the same issue.

Let us know how it goes.

 

Cheers,

Muddi

jiggy927
Community Member

I think it's working better now. But I believe it did stop again but lost count. Maybe it was because my desktop and mobile phone are both running Spotify or too many programs on my desktop etc. I didn't use any other music services.

Azarco
Community Specialist
Community Specialist

Hey jiggy927,

Since it's been a while since this thread was last updated, we'd like to check if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Kind regards,
Alex

Azarco
Community Specialist
Community Specialist

Hey jiggy927,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Alex

jiggy927
Community Member

I've fixed it by resetting the device, thanks

Azarco
Community Specialist
Community Specialist

Hey jiggy927,

 

Thanks for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community. 

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hi jiggy927,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex