Music not playing on “Bose Portable Smart Speaker “

[Caseyw]

My “Bose Portable Smart Speaker “ has “Chromecast built in”.

 Since a few days ago when I asked this speaker to play something on Spotify, it said ok playing…… on ….but then nothing.

How do I fix this?

Thank you in advance 

[faridhanazari]

If you're having trouble playing music on your Bose Portable Smart Speaker, here are a few things you can try to troubleshoot the issue:

1. Check your Wi-Fi and Bluetooth connections: Make sure that your speaker is connected to your Wi-Fi network or Bluetooth device. You can check this in the Bose Music app or through the settings on your mobile device.

2. Check the app you're using: Ensure that the app you're using to play music is compatible with the Bose Portable Smart Speaker. Additionally, make sure that you have the latest version of the app installed and that it's up to date.

3. Check the volume: Ensure that the volume on the speaker and the device you're using to play music is turned up and not muted.

4. Reset the speaker: Try resetting your speaker by turning it off, unplugging it from power, and then plugging it back in and turning it back on.

5. Check for firmware updates: Check for any firmware updates for your speaker in the Bose Music app or through the Bose website. Installing updates may help to resolve any issues with music playback.

6. Contact customer support: If none of the above steps work, contact Bose customer support for further assistance. They can help you troubleshoot the issue and provide additional solutions.

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[Caseyw]

Hi, thank you for your reply. I have done all that you suggested. Bose support want to charge more than $150 so I did not do that. I paid more than $500 for the speaker. It should perform the way it did when I purchased it. I am really disappointed in Bose

[Muddi]

Hello Caseyw,

Thanks for reaching out. Sorry to hear that you're having issues with your Bose speaker and you'll need to play in order for them to help you. As much as we wanted to assist you with your device we just have a very limited support on third party speakers with built-in Chromecast. Since the steps shared by @faridhanazari did not fix the issue, I still suggest that you communicate this with Bose support so you would know if they are getting similar reports.

Feel free to update the thread if you have questions about the Google Home/Nest devices, otherwise, I'll lock the thread after 24 hours.

Cheers,

Muddi

[Caseyw]

Hi Muddi, just to show how ineffective your support is. It is a Bose Speaker. I never mentioned Sonos. I hope that the support from Google improves 

[Muddi]

Hey Caseyw,

My apologies for that, and we appreciate your feedback. I already updated my response with the correct device. It looks like we can consider this one complete, so I will lock the thread now. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi