Music services not showing up in Google Home app

[lazdavila]

Please note, this is an exact copy of this earlier issue, where the answer given does not resolve the problem:

Issue 587565 Thread Id 106028 

There are no services shown in the settings/services/music form.

Things I have tried:

• ensure logged in with correct user, using same network
• remove and reinstall the app

other information (no idea if they are related):

• had YouTube Premium (with YouTube music as default) but that lapsed last week
• there are 3 homes controlled by the app

[Derickf]

Hi @lazdavila,

Thank you for reaching out to the community. I'm sorry to hear that you are having issues when adding a music service to your Google Home app; don't worry, help is here.

Before we continue, I have some additional questions:

• Is the music service you want to link already linked to another account?
• Have you tried to add the music service to your account using another device?

Replying to your question about the premium subscription, some features and commands are only available with the premium subscription. It depends on the music service provider. 

In the meantime you can take a look at the following articles:Listen to music on Google Nest speakers and displays, Link your music services and set your default service.

I’ll be waiting for your reply.

Best regards,

Derick.

[lazdavila]

Thanks for looking at this Derek,

I only have the one iPhone, so can’t try it on another. 

The service I wanted to add is not already linked. And no list at all shows up for me. 

The other member of my Google Home can see services and change the default service, but I can’t. 

Also, even though the other home member has changed the default (from YouTube Music to Amazon Music) it hasn’t changed my default… so when I ask for Music it is still playing the old service (YouTube Music with ads).

[Derickf]

Hi there!

Thanks for your reply. Another thing that we can try is to create a new Home structure in the Google Home app and try to add the music service and then add the speaker you want to use.

I’ll be waiting for your reply.

Best regards,

Derick.

[lazdavila]

Hi Derick

I tried what you mentioned. Created a new home in the App, and within that home I went to Services / Music. Again the list of choices was empty and the only visible option is to use other home member‘s services. 

[Derickf]

Hi there!

Thanks for your reply. Let's do something different. In the Google Home app, could you please verify the permissions you have? Maybe you don't have permissions to add a service in your home structure; that happens when you don't have admin access.

Please take a look at the following article to learn more about how to manage people and permissions in the Google Home app.

I’ll be waiting for your reply.

Best regards,

Derick.

[lazdavila]

Hi

thanks again for trying to help. 

I checked, and I am set up as Admin, so that isn’t the problem.

[Derickf]

Hi there!

Thanks for your reply. Let's try one more thing:

• have you checked if the email address linked to the music account is the same one that you use in the Google Home? 

In the meantime you can take a look at the following article: Link your music services and set your default service

I’ll be waiting for your reply.

Regards,

Derick.

[lazdavila]

Hi, I checked and they both use the same email account. 

This was working when I first set up the music services (maybe three years ago) - Same app, same home, same user. But when I went back now, to link the Amazon Music service (because YouTube Premium subscription ended) I found it was not working (and no services at all are showing up).

[Derickf]

Hi there!

I’m sorry to hear that you continue experiencing the issue when you try to add a music service to Google Home, even after trying all the steps previously mentioned. Could you please help me to report this issue with the following feedback form? Your feedback is invaluable to us and helps us identify areas for improvement. There you can put your suggestions and share your experience.

Regards,

Derick.

[lazdavila]

Thanks anyhow Derick, I've submitted the form.