My Google Nest Mini is not connecting to WiFi

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Niharika Tiwari 6642 

Showing message could not communicate with your device

[frances]

Hello Niharika Tiwari 6642,

Thank you for reaching out. I understand your concern, let's get your Google Nest Mini connected and working. I would be more than happy to help! First, I have some questions.

• Is this the first time you are setting up your Google Nest Mini?
• What country are you located in?
• Is your Google Nest Mini showing up as connected in the Google Home App?
• Where are you seeing the error message? On the device itself or the Google Home App?
• Are you on the same WiFi network as your other devices? 
• Have you tried connecting your Google Nest Mini to a mobile hotspot instead? What happens?
• Can you please try to do a reboot and Factory Data Reset on your Google Nest Mini? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.