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My Google nest mini stopped playing sound

EC8
Community Member

My Google nest mini suddenly started stopped playing sound.  One second it was playing music cast to it by spotify then it started cracking up and no more sound. I checked my phone and it was still connected and playing music.  I tried unplugging and plugging in again but still no sound. Tried rebooting and not even the start up chime. Tried factory reset but no messages about being reset and still no start up chime. Is it dead?

2 REPLIES 2

Juni
Community Specialist
Community Specialist

Hi EC8,

 

Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this Contact Us form and let me know once you’re done?

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon. 

 

Best,

Juni