My Wifi is rejecting my Google Nest Mini

[SJFG44]

Hi,

I recently moved home and had to change my wifi from Sky to Virgin. One of my Google Nest Mini Speakers will not connect to the wifi and the Chromecast won't either. I have tried rebooting them but both say "they won't connect to the wifi". It is most odd as I have got one of my google nest mini's to work (no idea how) but the Chromecast and the other nest mini are having none of it. It isn't even about proximity to the router as I have moved them around. Help! I don't know what to do!

Thanks

[MplsCustomer]

@SJFG44 

Have you done a factory reset on your Nest Mini since changing your Wi-Fi network, in order to clear the previous Wi-Fi settings?

https://support.google.com/googlenest/answer/7073477

[SJFG44]

I have - it didn't work unfortunately!

[Muddi]

Hello SJFG44,

Thanks for reaching out. I know how challenging it is when your Google Nest Mini is not connecting to your network. To further isolate the issue, try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini).

@MplsCustomer: Thanks for helping here!

Let us know how it goes.

Cheers,

Muddi

[Princesss]

Hi SJFG44,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess