My display says" link account, open the Google Home app and link your account"

[Rdianco]

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Original poster: Kimi Sutliff 

My Google display says " link account, open the Google Home app and link your account" but this isn't a new device in our smart home. We've restarted it, rebooted it, reconnected it and nothing.

[frances]

Hi Kimi Sutliff,

Thanks for reaching out. I am sorry to hear that your device is suddenly showing a 'link account' message. I definitely understand your concern and would be more than happy to help. First, I have some questions to get a better understanding of this situation.

• Which Google display device is this post in regard to? (model name, generation number)
• Do you see any error messages on the Google Home App?
• Does your device show up as connected on the Google Home App?
• Could you please try to do a Factory Data Reset? Are there any improvements?

I look forward to your response, thanks.

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day. 

Hilary

[frances]

Hi All,

We haven't received any response from you, so I'll go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.