Google Nest Community

REvans6659 · a week ago

My mini nest speaker keeps cutting out. (I have 3 in different rooms) I have rebooted all and turned router off and on. What should I do next?

AnnaV · Monday

Hi all,

Thank you for getting back to me and for the follow-up. I appreciate the effort you’ve put into resolving this, and I’m happy to continue assisting you.

I need you to send feedback via voice command by following these instructions:

Turn on device reports:

Tap and hold the device tile in the Google Home app.
Tap Settings > Recognition & sharing.
Turn on Send [device model] device usage and crash reports to Google.

Send feedback via voice command:

Say, "Hey Google, send feedback."
When prompted, mention the keyword "GHT3 23803 BBC radio playback issues."

This feedback will be essential for our engineering team to investigate the matter and work toward a stable fix.

I hope this helps!

Regards,

Anna

View Recommended Answer in original post

RustyWalrus · yesterday

If you ask the nest to play "(your BBC radio station of choice) - From Tune In"

Very important to say from Tune In. This should bypass whatever is wrong with the BBC sounds app

Phil- · yesterday

BBC stations are not available on Tune-in, only on BBC Sounds & this is the problem.

I have been told Google & the BBC are looking into the problem, but this could be too late. Everyone will have found another radio station to listen to & may not go back to the BBC. Keeping listeners is very important. I know this because I used to work on the radio.

Random1 · yesterday

Thank you Phil-

Could you tell me why Google Home Max work well when streaming BBC stations but the Google Nest Mini v2 cant do it properly and loops all the time?

Random1 · yesterday

Thanks RustyWalrus I will try that and let you know how I get on.

Gabyb96 · yesterday

Just a note I’m having the same issue with BBC Radio 2… have done what has been suggested above.

Google Nest Community

My mini nest radio reception keeps cutting out