My mini nest radio reception keeps cutting out

[REvans6659]

My mini nest speaker keeps cutting out. (I have 3 in different rooms) I have rebooted all and turned router off and on. What should I do next?

[KrazyKiller]

@AnnaV I've done "Send Feedback...  GHT3 23803 BBC radio playback issues." for 2 of my 3 Gen 2 Nest mini devices shortly after they each individually had failure as described. First one at approx 2026 May 06 T06:25:00Z (I can't use ISO8601 format for the time in this reply!)

[Hazey-ZA]

Same issue. Works on TuneIn radio, but direct bbc stream has buffering issues for past few weeks now. Can not get it fixed. Definitely an upstream issue that BBC needs to assess and fix. Ruining the experience 

[Bubbatryo]

Same, can't use BBC sounds with nest anymore, cuts out after about 20 seconds

[Dannad]

When I say 'Hey Google, play Radio 4/3/whatever' it plays 20 seconds of radio, then nothing for 10 seconds. Then it plays the same 20 seconds of music 

Yes, I've tried rebooting, factory resets, re-adding to the network. Yes, I know the ecosystem is broken because Google only cares about AI now. Yes I realise none of the product teams talk to each other.

I'm not interested in 'advice' that implies it's my fault, what I want is a timeline for when Google are going to fix it - it's your responsibility.

[Dannad]

...and don't get me started about how YouTube M*sic is these days...

[David99]

I've got exactly the same issues. Only bbc sounds affected and all 4 of my nest mini speakers are doing the same boot and loop audio and only happened now Gemini is involved. I know this because of the "different" American accent!

[MEX-]

I have the same issues!!!

[BarrySSG]

Same as well. I found that my cast firrmware is out of date and it will not update.

[Car67]

Yes me too, this exact same issue. Started over the last weekend.

[Angelabdc]

Exactly the same thing happening with my speakers. Will not fix with reboots or resets

[BarrySSG]

My 1st Gen mini is working fine on the latest firmware but not my 2nd gen one

[Car67]

OK so I think we'll get somewhere if we just go down the chat route when reporting this, rather than anything else. I've had a very productive online chat, which is now being escalated to 2nd line because nothing they suggested solved the problem. If we all report it this way, we might get something done. Cheers.

[VivienC]

Quite!

[GJECBVP]

BBC seem to be onto it now.  https://www.bbc.co.uk/sounds/help/issues/smart-speaker/google-live-stream-issue 

[Dannad]

Good to hear! The BBC possibly has more leverage to get it fixed than I do!