My nest audio turns on but not working

[Yadunandan]

My nest audio turns on with 2 dots but after that it doesn't work. Please help me to resolve it

[Azarco]

Hey Yadunandan,

Thanks for posting.

Was it working before? Are you getting any message from your Google Nest Audio?

Try these steps:

• Make sure your devices are within 15-20 feet of your router.
• Try rebooting your Nest Audio and router to refresh the connection.
• If the issue persists, try resetting it to its default settings.

Looking forward to your response.

Best,

Alex

[Azarco]

Hey there,

A quick follow-up. Did the suggested steps above help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Azarco]

Hello Yadunandan,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community. 

Thanks,

Alex

[Yadunandan]

Hello, 

It was working before and now not working, no abswe from nest audio.  I have tried all the reset options but of no use. Only 4 leds turns on and off. 

[Yadunandan]

I tried to warranty claim but there is some error in the page unable to submit or claim. 

[Yadunandan]

 I want to replace my product 

[Azarco]

Hey Yadunandan,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Best,

Alex

[Azarco]

Hey there,

It's me again. Have you had the chance to fill out the form? 

Thanks,

Alex

[Yadunandan]

Yes I have filled the form. Please help me to get a replacement for nest audio.

Sorry for the delay.

[Muddi]

Hi Yadunandan,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi

[Yadunandan]

I have not received any further communication from your end.

[Azarco]

Hey there,

We know how important this is for you. I'll go ahead and follow-up with our team so that they can check your case. I'll loop back in once we get an update from them.

Regards,

Alex

[Azarco]

Hey Yadunandan,

I checked your case and saw that one of our senior specialists already sent you an email. Let me know if you receive it.

Best,

Alex

[Azarco]

Hello there,

Since you're already assisted via email, I'll be locking this thread after 24 hours. If you still need assistance with your Google Nest devices, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,

Alex