08-25-2021 02:08 PM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original Poster: Eric Smith 1695
My speaker groups are not working when I ask Google to play music. It will say playing music on the group but it won't play.
08-25-2021 02:10 PM
09-12-2021 02:28 PM
Seriously? As you can read in the 300+ posts in the original thread, this issues is know to Google support since over a year and thus you should have a better response than asking the same lame questions. Just read through the original thread, there are enough details for you to work with - or contact directly users with detailed questions.
As you can feel, I (and lot's of others) are super frustrated that group casting via voice commend is still such a buggy feature after such a long time - and that apparently support is apparently not working on that issue....
09-16-2021 02:15 PM
Hello @Mookie,
Thank you for your patience with us! We're sorry that the troubleshooting process has been frustrating for you. We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai
10-07-2021 12:37 AM
Same here mine aren't working either. Hasint worked properly since june
10-14-2021 09:37 AM
Hi @KingAdam,
Thanks for reaching out. I am sorry to hear that your speaker group is not working. I use my speakers all the time, so I definitely understand your concern. I would be more than happy to help you out. First, I have some quick questions to get a better understanding of this situation.
Thanks for your patience, I look forward to your response!
10-14-2021 10:19 AM
Hi Francis, I have a Google home max, 2 minis and a LG Google home speaker. Since summer 2020 or so the home group simply doesnt work. I get the something went wrong error. I have reset the speakers, recreated groups, tried different users etc. A smaller group of just 2 speakers works if irregularly
10-14-2021 10:20 AM
No sound comes out usually when I try to play on a groupjust the error message. All show up on Google home and work individually
10-21-2021 09:21 AM
Hi @KingAdam
Thank you for your detailed reply back!
I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-4767000031952.
10-25-2021 12:53 PM
Hello KingAdam,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any questions regarding this issue or case, feel free to contact the support team and refer to Case ID listed above. Thank you, and have a nice day.