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NEST AUDIO no longer plays "anything" from SiriusXM, Why Google?

iRzapper
Community Member

 

Starting right after the latest Google Home update was forced, (for me 06/02/2023) why is Nest Audio no longer able play anything from SiriusXM?

 Apparently all the gurus at this Google Community have no idea "to date",  so I called Google by phone, and those folks are clueless.

Does anyone know how to fix this?

Now, all Google Assistant constantly repeats when anything is requested for SiriusXM is:

"Voice Actions aren't available for that App" and/or "Sorry, I can't do that yet", and/or "Voice commands are not available yet for that App".

Can somebody remind us why we bought Nest Audio Speakers in the first place?

10 REPLIES 10

Joseppi
Community Member

It's just been problem after problem after problem with all my Home speakers. Every couple of months it's something else that's breaking or not working correctly when it was working fine (or at least partially working) in months prior. I've long since given up on expecting Google to fix anything. Seems since losing the Sonos lawsuit, all they do is break existing functionality in order to skirt around patent infringements. It's absurd the amount of complicated work arounds I've had to do to get my routines to work to do really simple rudimentary stuff like streaming music. How a billion dollar corporate entity like Google can't even do super simple stuff like music streaming is beyond me.

iRzapper
Community Member

Hi Joseppi,

Yep, my streaming stopped with the latest interface update for Google Home when it came through for me on about 06/03/23, and I still can't play anything from SiriusXm.

With all due respect to your workaround provided, correct me if I'm wrong, it is supposed to be as easy as saying "Hey Google, play channel (whatever number) from SiriusXM" and it should play that channel, instantly.....as it did for the last several years.  No workarounds, not hassle, just a simple request, after all they sold us this crappy Nest Audio system as a "smart speaker(s) system".  As of today, still no fix or solution to this problem from Google tech support or the community "experts" here.  (I have one hopeful note at the end of this post)

I don't understand the logic of trying to fix something that isn't broken, just goes to show you why some Google people would never get jobs at an Apple type of company, two completely different mindsets.  One says "it's working great as is, let's see if we can break it for our paying customers", and the later simply improves their product without breaking it.

I agree with you and what you said in another post, since Google lost the patent infringement lawsuit with Sonos and had to payup approx $32.5 million, updates and support at Google has sucked. 

One bright note, finally, I got through over the phone to someone at Google who seems conscientious enough and wants to solve this problem.  That was yesterday (Tues), and he said give him until late Thursday or early Friday to work with their "specialists" to come up with a fix.  Let's see what comes of that.

I'll report back after I get that update.  (I'm told hope is never a plan) If Google can't fix this, it may be time to burn these (7) dimwitted Nest Audio speakers.

iRzapper
Community Member

Hi Joseppi,

I told you I'd follow up after I heard back from the Google Tech I got in touch with on the phone last Tuesday.

He turned out to be useless, failed to follow through (as predictable with Google Support lately), and for that matter, the same with this community's support "specialists" and "experts" .  They'll ask you all sorts of questions, when provided, they never follow-up.  Unreliable people.

Muddi
Community Specialist
Community Specialist

Hello iRzapper,

 

We appreciate your feedback. It seems that one of our team members has already provided you with steps that helped you resolve the issue, as you mentioned in this thread. If you have any further questions or concerns regarding your device, please don't hesitate to let us know. We are always willing to assist you in any way we can.

 

@Joseppi: I'd love to help. Could you tell us more about the issue?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Juni
Community Specialist
Community Specialist

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

Juni

iRzapper
Community Member

All Good.

Thank you Juni.

Juni
Community Specialist
Community Specialist

Hi folks,

 

iRzapper, understood. Thanks for checking us out here in the community.

 

Joseppi, I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi Joseppi,

 

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw my responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

Juni