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Nanoleaf essentials won’t connect through matter with nest hub 2. I’m on IOS

Ben151
Community Member

‎10-17-2023 02:04 AM

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When I try to connect my essential 19a to the google home app through matter it repetitively tells me “unable to add accessory, you may need to restart your accessory before you can add it to your home” I followed these instructions multiple times and am still unable to get them to connect. I’m out of ideas here and could really use some help

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Muddi
Community Specialist
Community Specialist

‎10-20-2023 11:54 AM

Hello Ben151,

 

My apologies for the late response. I know how excited you are to be able to control your Nanoleaf device using your Google Nest Hub. A few questions: Is your A19 bulb set up and working on the Nanoleaf Smarter Series app? if yes, what is the current firmware version of your Nanoleaf device? Which specific Nest Hub device do you have (1st, 2nd, Hub Max)?

 

Let's try these steps below:

 

  1. Confirm that the connection type is Thread. In the Nanoleaf app, go to More > Thread network.
    • If the Google Thread border router is the first border router in your home, it might have a name that starts with 'NEST-PAN-'.
  2. If the connection is still Bluetooth, restart the Nanoleaf Essentials device and wait a few minutes.
  3. To test if the Thread network works, on the Nanoleaf app dashboard, select your Nanoleaf device and tap a scene to activate it. If you turn off Bluetooth, you should still be able to control the device.

 

Let me know how it goes.

 

Cheers,

Muddi

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