Nest 2nd gen

[Emy73]

Hi, my NEST device worked perfectly until 1month ago, then started to be removed from the HOUSE in Google Home app and every time I have to reconfigure it and reconnect it to use it. This time, despite it is available in the app, seems that the configuration failed and I can not use it anymore. Is there any way to fix this?

[Juni]

Hi Emy73,

Thanks for posting here in the Google Nest Community. I’m sorry for the trouble this has caused you, let me help you out. 

A few things: Which Nest speaker? Do you see notifications on your Google Home app history that your Nest speaker disconnects from your home structure? What message are you getting from your Nest speaker when the issue happens? 

Looking forward for your response.

Best,

Juni

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Thanks,

Juni

[Muddi]

Hey Emy73,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi