Nest Audio Stereo mode

[John415]

My two Nest Audio speakers are paired in stereo mode.  Stereo is on a strong WiFi network (consistently >900mbps) but signal is choppy.  Sound cuts in and out.    Also, the two speakers have different firmware versions for some reason.  Is that a factor causing the choppy sound?  Automatic updates are not happening.  How do I manually update firmware?

[Princesss]

Hi John415,

Thanks for reaching out.

Sorry to hear that you're experiencing some issues with your Nest Audio devices. Since you've mentioned that you have a strong Wi-Fi connection, I'd like to check if you are also experiencing choppy sound while playing other contents such as news, radio or podcast. Also, does it show the same behavior when you ask the Nest Audio basic commands?

Let's try to move it closer to the router for a better connection. After that, test it out to see if this would make any changes.

Lastly, to answer your question, when a firmware update is available, your device will automatically download the update via an Over-the-Air (OTA) update.

Let me know how it goes.
 

Best,

Princess

[John415]

Thank you, Princess, for responding.  In the order you asked your questions:

Problem seems to be with music only. YouTube Music, Spotify, Apple Music.  Apps or voice assistant same thing.  Not with news.  Not with basic commands like "hey Google, what's the weather" or "OK Google, what time is it?"

Moving closer to router doesn't make any difference (devices were already less than twenty feet away line of sight anyway)

OTA seemed to work but unevenly.   One speaker (the "left" speaker) updated much faster than the other.  Right now, Google Home shows firmware versions on both speakers as:

System firmware version 309385

Cast firmware version 1.56.309385

[Princesss]

Hi John415,

Thanks for the details you've shared. Let's go ahead and try to perform a complete reset to your Google Nest speakers and see if this would make any changes.

Keep me posted.

Best,

Princess

[Muddi]

Hi John415,

How's your Google Nest speakers? Have you tried to reset it?

Cheers,

Muddi

[Muddi]

Hi John415,

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[John415]

hi Muddi. Sorry I didn’t reply sooner.  Very busy. I did reset the speakers.  I have several music services linked to Google Home.  Apple Music is the default. But Pandora, Spotify, and YouTube Music are also linked.   Launching the default service with “Hey Google, play (track, album or genre)”works well.  As said above Apple Music if the default.  Also, “hey Google, play (track, album or genre on (other linked music service” works.  It becomes more problematic when I try to cast using the app on one of my three iOS devices.  That’s when the choppiness sometimes happens.  so to summarize, voice commands seem to work better. 

[Muddi]

Hey John415,

Thanks for that added information. Do you have Android device that we can try, so we can check if you will have the same issue when casting music? Also, to eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Audio). 

Keep us posted.

Cheers,

Muddi

[John415]

I have no Android devices. Only a long-dead Chromebook (refitted with Linux), a Windows 10 laptop and my three fully up-to-date iOS devices.  Cellular signal in my house is near zero so all calling and connectivity (including all of my posts here) is on WiFi. No way to set up mobile hotspot. 

[Princesss]

Hi John,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

[Princesss]

Hey John415,

Thanks for responding. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess