Nest Audio not turning on.

[MattPang]

Hello, 

I think my Google Nest Audio is Bricked. It does not switch on, no LEDs no audio.

I have tried resetting and factory reset neither of which are getting any response. 

I have checked the power outlet (directly in the wall) and the power supply and both are fine.

There was no power outage or anything to cause this issue that I am aware of.

does anyone have any advice on what to try next?

Thanks in advance! 

[sicsacol]

Hi @MattPang,

Thanks for posting in the community. I understand that your Nest Audio is bricked because it won't turn on, and there are no lights on the device even though it’s properly connected to the power outlet. I know how concerning this must be, especially since you've already tried a factory reset and confirmed that both the power supply and wall outlet are working fine. I appreciate the information you've shared and your troubleshooting efforts. No worries, let's work together to get this resolved. To help with that, I have some questions for you:

• Are you using the original power adapter that came with your Nest Audio?
• Did your Nest Audio stop working in its current location, or did the failure happen right after you moved it to a different room or power outlet?
• Did you notice any other unusual behavior from the Nest Audio before it stopped powering on?

Any additional details you can provide will be helpful.

Regards,
Jonathan