Nest Audio not working

[SIBE]

Hi, 

I have a big problem with one of my Nest Audio speakers. When I tried to play some music through the speaker group one of them was not working. Home app om Android reported speaker offline.

Done all the following things and nothing worked / no LED alert/ no sound:

• Tapping the physical speaker did not bring any volume up/down LED info.
• Unplugged the power supply from the speaker, waited ~30sec
• Unplugged the power supply from the outlet
• Turned off the mic, no LED activity
• Swaped the power supply of a working speaker...and nothing, but the working speaker booted right away with power supply of the faulty speaker. 
• Left it unplugged for 1h 

Speaker info

System firmware version: 444798
Cast firmware: 3.74.444798

What seems to be the problem and how can I fix this. Product still in warranty but was wanting to avoid the hassle.

Thank you

[Ronald021255]

I have the same problem:

My setup:

2 Nest audio in stereo pair

Nest Hub 2e generation default audio set to the stereo pair

Most of the time one speaker will notice that the other speaker is disconnected from the network

[jenniffert]

Hi @SIBE,

Thank you for reaching out to the community! I'm sorry to hear that one of your Nest Audio speakers shows offline when it is connected in the speaker groups. I understand how important it is for you to get your speaker functioning as it should while it is paired with your other speakers. Help’s here!

I also appreciate the workarounds already performed. To better assist you, I'd like to ask the following:

• When did the inconvenience start?
• Did the devices give an audible error?
• When did you purchase the device?
• Could you please confirm if the device was able to turn on again?

Regarding the inconvenience that you're experiencing, @Ronald021255, since you're encountering a similar situation with your Nest Audio in stereo pair mode, please provide the following information:

• Was the device able to recover or reconnect automatically to the network?
• Have you tried any troubleshooting steps before?

In the meantime, I'd suggest the following steps:

• Ensure your mobile device and Google Home app are up-to-date.
• Verify the firmware version of your Nest Audio. Refer to this article for details: Google speaker and display firmware versions and release notes.
• Update your router's firmware if necessary.
• Reboot your router by unplugging it for 2 minutes and then plugging it back in.
• Perform a restart one more time on your Nest speakers and your mobile device. For reference, you can check out this article: Reboot Google Nest or Home speaker or display.

Please keep me posted.

Best regards,

Jenniffer

[Ronald021255]

First I will make an overview of my wifi environment:
My modem/router is a Ziggo Connect box with 2.4Ghz and 5Ghz dual band. 5Ghz band optimization on
1. Nest Hub (2nd gen)
2) 2 X Nest Audio in stereo pair
3) Google Home speaker
4) 2 Nest Mini in stereo pair
5) Nest Doorbell
6) Nest thermostat
7) Nest Camera
😎Hue Bridge
9) Wifi pods from Ziggo 5Ghz channel optimization must be on
10) 4K Chromecast

The problems actually arose when I added the Nest Audio speakers. But before that I regularly saw the Nest Hub lose its connection and log in again.
Sometimes I hear the left audio speaker report that the connection with the other audio speaker has been lost and the music stream then continues on the left. Usually the right speaker comes back after a few seconds, but sometimes it remains silent. The sound on the left speaker also cuts out at the same time as the right speaker.
I bought the Nest Audio speaker a few months ago and they run on fw 3.74
I use the speakers with the microphone off and set it as the default music player on the Hub.
I usually give the Hub a command to play music from Spotify or to play a radio station on TuneIn. In both cases, the stream stops several times a day and I have to restart the music stream, which often does not work.
I have carried out the suggested steps. Modem/router reset. Also reset to factory settings with the provider. The speakers have also been restarted several times and even reset in the setup.
What is noticeable is that when I play Spotify on another device with the stereo pair as a speaker, the connection is more unstable.
So streaming Spotify directly from the Hub seems a bit better than controlling Spotify from the smartphone on the stereo pair but stops a few times a day

[jenniffert]

Hi @Ronald021255,

Thanks for following up!

I appreciate all the details you've provided and the workarounds performed. Just to confirm, I'd like to ask the following:

• After the factory reset, did you create the stereo pair again? If so, did they get disconnected again from the network?
• Are you able to connect both Nest Audio devices to the 2.4 GHz? 
• Do the other Nest Minis in a stereo pair function properly?

For now, I'd suggest the following steps:

• Delete the stereo pair between the Nest Audio. For instructions, refer to this article: Pair two speakers for stereo sound.
• Test if the Nest Audio devices are able to work as they should.

Keep me posted.

Best regards,

Jenniffer

[Ronald021255]

Hi Jenniffer,

I rest all home devices to factory setup and after that I created a new stereo pai.

What I noticed was that also the Home speaker and the mini stereo pai randomely interrupted the music.

My Wifiman app do't see anu dropouts of the 5 and 2,4Ghz signal.

Next week an engineer from Ziggo will troubleshoot possible internet connection dropouts.

Best regards,

Ronald

[jenniffert]

Hi Ronald02125,

Thanks for your reply!

I deeply appreciate all your efforts in resolving this situation. It would be very helpful if you could test or try connecting the Nest devices to the 2.4 GHz network separately to better identify whether the inconvenience is with the Wi-Fi signal or the Nest Audio devices.

Please don't hesitate to keep me updated.

Best regards,

Jenniffer

[Ronald021255]

I am cautiously positive. The line from the OAP and the modem have been replaced and I have had no interruptions so far. The conclusion can therefore be that the problem was on my side and the Nest products are otherwise fine. 

[jenniffert]

Hi Ronald021255,

Thanks for your reply! I'm glad to hear that the inconvenience was resolved by checking the line and replacing the modem. I also appreciate all the efforts you've made to resolve this situation.

If you need more assistance in the future, feel free to post again.

Best regards,

Jenniffer