Nest Audio s'arrêtent toute seule toute les 2 minutes environ sans raison

[Manu78120]

bonjour,

Depuis 2 mois mon enceinte s'arrête en permanence sans raison et je dois relancer la musique régulièrement.

Je l'ai rebooter, éteindre et rallumer et rien n'y fait.

ce problème est il connu et une solution existe elle ?

merci d'avance,

Emmanuel

[Princesss]

Hi Emmanuel,

Thanks for reaching out.

We're sorry to hear that you're experiencing this with your Google Nest Audio. When you noticed these changes, does it happen on all music provider you've tried? How about when playing radio or other media such as YouTube, does it show the same symptoms?

We'd love to know more of it so we can try some steps to resolve this. Feel free to respond anytime.

Best,

Princess

[Manu78120]

Bonjour 

je n’utilise que spotify 

sur les autres enceintes je n’ai pas ce soucis (sonos, Apple car play, spotify sur ordinateur)

bien cordialement 

emmanuel

[Princesss]

Hi Emmanuel,

Thanks for responding. Is there a way you can test other music provider on your Google Nest speakers so we can further isolate this issue? 

Keep me posted.

Best,

Princess

[Princesss]

Hello Emmanuel,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess