Nest Audio speaker

[jaffa53]

I reset my Nest Audio but after the 4 lights came on in the usual way, no sound was heard then the lights went off. I  have unplugged the unit, plugged back in 10 x  but same issues.  The 4 lights come on for about 30 seconds then go off. Even switching the audio slide off, nothing changes. I have tried to add the device in the App but it cannot be found. At the moment all I have is a great looking speaker which I can use as a paper weight!

[maryklein]

We have the same issue. Very frustrating. Makes the devices useless. On another thread, someone said it is a bug that is being worked.

[maryklein]

It's working now on all our speakers!

[jenniffert]

Hi @jaffa53,

Thanks for reaching out to the community! I'm sorry to hear that your Nest Audio displayed four unusual lights, produced no sound, and then the lights turned off. I'd be happy to help!

I appreciate all the workarounds already performed. Since you've already tried an important step that is unplugging the Nest device and plugging it back in 10 times, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regarding your inconvenience, @maryklein, I'm glad to hear that the inconvenience was resolved in the meantime. If you need more assistance in the future, feel free to post again.

Keep me posted.

Best regards,

Jenniffer