Nest Audio two white dots

[RJHtwo]

My Google Nest Audio won't work.  Google home app won't connect to it.  I am not able to factory reset it.  All I get is two white lights and it won't respond.  Unplugging it and reconnecting it results in two white dots and a non functional speaker.

[Jake]

Hey RJHtwo,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Princesss]

Hi everyone,

Chiming in to check if you're still experiencing the same thing? If yes, I'd like to verify few things regarding this.

• Are you using the original power cable of your Google Nest Audio?
• Is it plugged in directly to a power outlet?
• Are you getting a solid white LED or blinking white LED?

I'd love to know more about this so we can sort this thing out. Let us know by responding to this thread.

Best,

Princess

[Muddi]

Hey RJHtwo,

It's been some time since this thread was updated. Do you still need assistance on your device?

Cheers,

Muddi

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[RJHtwo]

The problem was the device.  It didn't enable a forced reboot and the device had to be replaced.  It was under warranty. 

[Princesss]

Hi there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Mlabrador]

Hi RJHtwo, 

Chiming in — have you had a chance to fill out the form?  

Best, 

Nikki 

[Mlabrador]

Hi RjHtwo,

It's me again — how's it going? Still need our help?

Best, 

Nikki 

[RJHtwo]

The device was replaced because the device could not be rebooted.  I already said this.

[Muddi]

Hey RJHtwo,

Happy to hear that you were able to get a replacement of your device now. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers,

Muddi

[Azarco]

Hi RJHtwo, 

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex