06-19-2022 02:32 AM
I have been unable to use one of my three Nest Audio speakers for about two months now. One day it suddenly just started playing two short beeps whenever I would try talking to it.
So I reset it, hoping that this would fix the issue.
But since then I have been unable to connect that speaker via the Home app. I have two other Nest Audio speakers + a lot of Nest Hubs, Chromecasts, etc. that all connect to the Home app just fine, but this particular Nest Audio won't. (Notably my other two Nest Audios are configured as a stereo pair.)
Here's what I do:
1) I reset the speaker and all four lights on the device turn blue.
2) I open the Home app (version 126.96.36.199) and search for the speaker - the app actually recognizes the speaker automatically, too.
3) Whenever I try to connect to the speaker, the app tells me that it needs to update first.
But the app won't update via Google Play. I can't find any newer versions of the app as APKs, either. As far as I can tell I am running the newest version of the app already. I have tried on several different phones, for example my OnePlus 8 (IN2013) running Android 12.
Has anybody else experienced this issue? And more importantly, does anyone know if this can be fixed somehow?
Thanks a lot! 🙂
06-23-2022 10:37 PM
Thanks for sharing details about the issue. Sorry to the delayed response.
I know how it feels when one of your Nest Audios is not working. To confirm, have you tried setting up the device to a different network like a mobile hotspot? If not, please try setting up on a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). Once done, check if your device will have the same behavior.
Let me know how it goes.
06-28-2022 12:47 PM
Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.
06-29-2022 12:50 PM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.