I just received my new nest hub 2nd gen and it is unusable. It constantly crashes and restarts. It crashes about every 5 minutes or less (not exaggerating). It took a while to set up since it kept restarting during setup. I was hopeful for an update after setup, but it appears to keep crashing even after setup. This device is completely unusable and I cannot figure out if I got a lemon or if this device is just very poorly engineered.
Solution: I could not return it due to it being past the return window. I spend over 2 hours waiting in a repair/troubleshooting queue. I gave up after seeing I was still nowhere near the front of the queue after 2 hours. The item has since been sent to E-waste recycling where it belongs. I have learned my lesson to only buy Google products through a brick-and-mortar store that offers better customer service/return options.
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device crashing? I understand that this is not ideal. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device crashing? I understand that this is not ideal. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Solution: I could not return it due to it being past the return window. I spend over 2 hours waiting in a repair/troubleshooting queue. I gave up after seeing I was still nowhere near the front of the queue after 2 hours. The item has since been sent to E-waste recycling where it belongs. I have learned my lesson to only buy Google products through a brick-and-mortar store that offers better customer service/return options.
Hey folks, It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
