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[Nest Hub 2.Gen] Display stays on, when Podcast playing (Spotify)

ej
Community Member

To fall asleep, I listen to podcasts via Spotify on my Google NestHub. For about two months now, I've had the problem that the screen no longer dims/shuts off in the evening when a podcast is playing. The display is so bright that I can't sleep. When I play a song, the display switches to night mode as usual. The problem only occurs when I play a podcast. You can listen to many podcasts outside of Spotify, but especially with the Spotify Exclusives it is even more annoying.

Please fix the problem. It annoys me so much every night how a problem like this goes unfixed for over two months.

PS: I have tried everything. Reset Nest Hub, reinstall app, install spotify beta version, install spotify public version. Nothing could fix the issue. 

Thank you and please, please fix this 😥

 

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi ej,


Thanks for reaching out. Oh no! I am sorry to hear that your device is too bright at night when you're listening to podcasts. I understand your concern, getting sleep is important! I would be more than happy to help look into this situation. 

 

The device may be classifying podcasts in the same category as videos.

 

First, do you have Ambient EQ setting turned on? You may need to adjust and turn it off. You can check this in the Google Home app.

 

With Ambient EQ turned on, videos will automatically be set at the minimum brightness of 25%, even if Ambient EQ is set lower. If you want to watch a video without Ambient EQ, you can easily turn it off when you use the Quick settings tray.

 

Ambient EQ is automatically enabled when you set up your Nest display. You can choose to have Ambient EQ adjust the screen color to match your environment Always, during Ambient only, or Never as shown below. If you’d like to offset the brightness, you can do so in the Display settings on your Home app. 

 

To disable Ambient EQ, utilize the Quick settings tray on the device when you swipe your finger up from the bottom of the display, and tap the sun icon.

 

Please keep me updated, let's get this issue resolved!

frances
Community Specialist
Community Specialist

Hi there,

 

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.