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Nest Hub 2nd Gen Black Screen

nkt2021
Community Member

‎12-13-2021 11:32 PM

The hub went black screen and I tried the reset method 10 times and still it wont work.

 

  • For: Google Nest Hub (2nd gen) and Google Nest Hub Max
    • Please ensure that you are using the official power adapter that came with the Nest display.
    • Please plug your device in a different power outlet, and then attempt a Factory Data Reset.
    • If this issue is unresolved, perform the workaround below:
      • At the back of the Nest display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with G logo shows up
      • Repeat step one, 10 more times. (For a complete total of 11 times).
      • After plugging the power cord back in, wait a few moments for the device to reset. It will announce "Welcome to Google Home" to signify that it's ready for setup

When plugged it in after unplugged 11 times, The G logo with grey background shows up and then went black.

What is happening and what to do?

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GarrettDS
Community Specialist
Community Specialist

‎04-27-2022 10:55 AM

Hey folks, 
Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand. 

Best regards, 
Garrett DS

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