Nest Hub 2nd Gen display suddenly stop working

[Subhendu]

My Nest Hub 2nd Gen display suddenly stopped working.

I contacted Google customer support regarding the issue. They remotely diagnosed the device and confirmed that the device would be replaced. According to the call and email correspondence, someone from Redington should contact me for further processing.

More than 45 days have passed, but I have not received any updates about the issue. I have sent two emails to Google support in the mail chain, but I have not received any replies. Can anyone please help me with this and suggest what I should do next?

[Alex_S]

Hi Subhendu,
 

I’m sorry to hear about what happened. Can you share with us the case number you had with our support team?

Regards,
Alex

[Subhendu]

Thanks for responding Alex, got my device replaced today after escalating the same on Google's side. But the service experience was nothing but the worst.
I got an email from Redington (google service partner for India) after escalating. I have to drive for 3 hours for the replacement process. According to the process, I have to go to the warehouse submit my defective device, and collect the new one within fixed hours. I have burned petrol worth 1/5th of the device price 😞 to get it replaced. 
Although Google's home products are very futuristic and advanced, the service process followed in India is like from 2000. Even the low-budget companies are providing doorstep pick-up and drop-up facilities for their products if no service center is present.
I have to think twice before buying any Google Home product in the future and worried about my PIXEL. As per my service experience, it is better to throw away the defective product and buy a new one even if it's under warranty.
The worst service experience.

[Alex_S]

Hello Subhendu,

We'll definitely take this as feedback, and we'll ensure that we learn from it to be able to deliver a better experience in the future. Let me know if I can help you with anything else on Google Home.

Warmly,
Alex