Nest Hub (2nd gen.) not collecting Sleep data

[DeanN]

This issue was raised couples of times in this forum. Worse, the threads are closed while providing no solution.

I bought 2 Nest Hubs (2nd gen.), one for my wife and one for me, to keep track of night sleep. I set up the same way in our phone (both of our email addresses are personal, not business), with Google Home and Google Fit, calibrated and activated Sleep Sensing. Mine shows "No sleep data past 24 hours",  while hers shows full collection of sleep data (time of sleep,  wake up, duration, breaths per minute, snore etc.)

So I switched our Nest Hubs, trying to see what happened. The result: hers works and mine doesn't.

So I concluded something wrong with my Nest Hub. I went back to the store to exchange for another one.

For the new one: doesn't collect sleep data too! My second conclusion is something wrong with the setup, not the hardware. I'm waiting for Google to solve this issue. It's not only me, but for a lot of people have the same problem.

[Donatus]

I have the same problem here.

[DeanN]

After comparing between my phone and my wife's phone, scanning bit by bit, I've found one difference that could be the culprit: Google Fit. You can't change the device names in the "Settings for other devices" of Google Fit, but you can change the device names in Google Home. If they are not matched, Nest Hub won't send sleep data to Google Fit (because of wrong name). My wife's Nest Hub has the same name in both in Google Home and Google Fit. meanwhile mine doesn't.

How to check device's name in Google Fit: Profile (icon in bottom right) >Settings (top right) . Tracking Preferences >Settings for other devices. The list of devices are there.

I changed my Nest Hub's name back to the name show in Google Fit, let's see whether it will collect sleep data tonight or not, then I'll tell you.

I think Google should make the Sleep Sensing setup less complicated. 

[DeanN · Accepted solution]

After unlink devices in Google Fit and reset Nest Hub in Google Home, my Nest Hub name appears in Fit tracking devices. Last night for the first time, it collects full sleep data in both Nest Hub and Fit. Hooray!

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake

[Whizz]

This might also be useful for anyone coming from Google search wondering if their Nest Hub is defective:

https://support.google.com/googlenest/answer/10357288

>Note: For your sleep summary to appear on your Nest Hub (2nd gen), you’ll need to allow personal results and Proactive health & fitness results on your display. Web & App Activity also needs to be turned on in your Google account. To receive answers from Google Assistant related to your sleep information, personal results and Voice Match need to be turned on.

>When personal results and Proactive health & fitness results are on, anyone with access to your Nest Hub (2nd gen) can review and delete your most recent Sleep Sensing summary and wellness details.

Tl;dr: you need to grant almost all permissions to Google Assistant and Google Fit.

[mauricio1]

I also bought 2 Ng generation Hub but Sleep Sensing is not available into settings . I also maintained all setting into Home app , Fit app but it is not possible to calibrate as it is not showing up into Hub settings. Please let me know how to fix it . Thanks

[mauricio1]

I found it is not available in Brazil.